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EMACS 2025

Speakers

View our current lineup of speakers for this year’s EMACS conference below:
Joel Austin
Senior Vice President and Chief Digital Officer, Oncor Electric Delivery
Tracie Boutte
Executive Advisor, Chartwell Inc.
I.S. Dunklin
CEO, Chartwell, Inc.
Javier Fernandez
President & Chief Executive Officer, OPPD
Kristin Punter
Sr. Director, Customer Service Outreach & Strategic Workforce Management, PG&E
Matt Vaccarezza
Sr. Manager, Customer Technology Enterprise Call Routing, IVR & Reporting, PG&E
Todd Cahill
Director, Support Services, SDG&E
Maricela Carlos
Senior Manager, eMobility Business Development & Partnerships, SCE
Raymond Joseph
Billing & Payments Section Manager, Customer Operations, Con Edison of New York
Kasey Dill
CX Solutions Program Owner, Arizona Public Service
Paul Applegate
VP, Alliances and Business Development, InvoiceCloud
Tomaso Giannelli
Principal Key Account Manager, Georgia Power Company
Brad Haley
Senior Key Account Executive, Ameren Missouri
Raed Adhami
Chief Innovation Officer, Convey
Justin Partee
Sales and Economic Development Manager, Connexus Energy
Josh Richards
Supervisor, Business Contact Center, Salt River Project
Nicole Haskins
Vice President of Sales and Marketing, Paymentus
Treena Mason
Customer Experience and Strategic Operations Leader, Entergy
Nichelle Hall
Key Accounts Program Manager, Snohomish County PUD
Scott Engstrom
Chief Customer Officer, GridX
Laurel Brooks
Learning and Development Specialist, Hawaiian Electric
Tanya Diaz-Chong, EdD, MAM
Manager, Customer Service Improvement, Hawaiian Electric
Veronica Isaac
Manager, Customer and Community Partnerships, PSEG Long Island
Michelle Somers
Marketing Manager, PSEG Long Island
Alana Shaw
Manager, Marketing Promotions, PECO
Anne Rickard
Director of Community Partnerships, Salt River Project
Jennifer-Christine Balneg
Supervisor STEM Education, SMUD
Dan FitzPatrick
Section Manager, Electric Vehicle Operations, Orange & Rockland
Cristina Botero
Senior Manager, Beneficial Electrification Team, ComEd
Stephenie Howard
Vice President, Customer Strategy & Platform Development, CenterPoint Energy
Gabe Cano
Department Manager, Outage Management Systems, Con Edison
Zac Canders
Co-Founder, DataCapable
Brandy Davis
Supervisor, Business Energy Solutions, PG&E
Jacqueline Gray
Sr. Manager, Mass Customer Accounting & Billing Center of Excellence, Entergy
Dave Clauson
Director, Digital Strategy, Evergy, Inc
Vincent Davis
Senior VP, Customer Experience, Pacific Gas and Electric
Pat Ricks
Senior Consultant, Chartwell Inc.
Christopher Hahn
VP, External Affairs, PSEG Long Island
Tina Kelly
Product Manager, Manitoba Hydro
Karl Popham
Senior Consultant, Chartwell, Inc.
Rachel Roman
Manager, CX Transformation, Procedures, Compliance & Contracts, TECO
Tina Hatfield
Senior Manager, Customer Service, EPB
Sandra Tilley
Senior VP, Brand Strategies, EPB
Monica Flores
Energy2Business Liaison and Community Engagement, CPS Energy
Tara Mondelli
Vice President of Client Success, KUBRA
Michael Murphy
VP, Customer Operations, Con Edison of New York
Ethan Landy
EV Customer Specialist, Hawaiian Electric Company (HECO)
Cameron Freberg
Manager, Electric Vehicles & Emerging Technologies, Austin Energy
Alex Keyhani
Manager, EV & Load Management Programs, Tampa Electric
Amy Atchley
EV Equity Development Manager, Austin Energy
Adam Grant
Director, Integrated Energy Services, NV Energy
Shriram Ramanathan
Chief of Staff to CEO, VP, Strategy and Operations, Bidgely
Tony Gardner
Sr. VP and Chief Customer Officer, CenterPoint Energy
Oxana Humphreys
Data Scientist Manager, Georgia Power Company 
Mack Greene
Senior Vice President, Solutions Engineering, IntelePeer
Tarun Grover
Principal New Business Developer, ACI Worldwide
Lauren Mesch
Enterprise Strategy & Innovation, Speedpay Consultant, ACI Worldwide