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EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
Know Your Costs to Cut Through Complexity, Boost Savings!
KYC usually means Know Your Customer — but in this session, it’s all about Know Your Costs! As utilities expand self-service offerings, many are also navigating rising costs and unnecessary system complexity. Multiple layers and components in billing and payment systems often add expense without delivering added value. This session will explore how utilities can streamline operations, reduce cost-to-serve, and maintain a high-quality customer experience. Join us for a fun, interactive game of Know Your Costs to uncover practical strategies for cost savings and smarter system design.
Speaker:
Nicole Haskins, Vice President of Sales and Marketing, Paymentus
For 25 years, Nicole has been committed to connecting great solutions and great providers with utilities and local government agencies to improve their electronic payment initiatives. Dedicated in advancing service and automation with technology, Nicole has worked with hundreds of the top cities, counties and utilities to implement successful streamlined revenue collection processes and payment solutions that evolve and transform these critical processes to maximize adoption, security, and customer engagement.
