From Arrears to Action: Modern Credit & Collections Strategies for Utilities
Date: Wednesday, March 25th, 2026
Time: 2 – 3 PM ET
**Non-Insight Center and Non-CURI Members can enjoy complimentary registration to this webinar.**
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment plan design, and policy alignment to reduce bad debt while protecting vulnerable customers. Utility industry veterans, Pat Ricks and Renee Wagner will share practical strategies utilities that can implement to stabilize cash flow, improve customer outcomes, and navigate regulatory and reputational risk in today’s affordability crisis.
