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EMACS 2026

Speakers

Meet the utility executives, customer experience professionals, and industry experts shaping the future of utility customer engagement. These speakers bring real-world experience, innovative strategies, and actionable insights to help utilities strengthen customer relationships, build customer trust, and deliver exceptional experiences across every touchpoint. Check back regularly as the lineup continues to grow.

General Session
Brandy Bolden
Chief Customer Officer, Sacramento Municipal Utility District (SMUD)
David Johnson
Senior Vice President, Chief Customer Experience Officer, PSE&G
Elizabeth Adams
Senior Vice President, Chief Customer Officer, Entergy
I.S. Dunklin
CEO, Chartwell, Inc.
Jess Cain
Vice President of Customer Operations and Assistance Programs, Eversource Energy
Jody Allison
VP of Customer Experience Operations & Transformation, Xcel Energy
Kim Greene
Chairman, President and Chief Executive Officer at Georgia Power Company
Latanza Adjei
Latanza Adjei, Senior Vice President, Customer Experience & Chief Customer Officer, Georgia Power Company
Paul Watkins
Director, Strategic Commercialization & Innovation, Convey
Stephenie Howard
Vice President of Customer Strategy & Platform Development, CenterPoint Energy
Tara Mondelli
Vice President of Client Success, KUBRA
Tracie Boutte
Executive Advisor, Chartwell Inc.

Breakout Sessions
Andrew Barrington
Director of Customer Service
Andrew Farrell
Director of E-Mobility, Orange and Rockland Utilities, Inc.
Beth Johnson
Director of Advertising & Customer Experience, EPB
Brad Adamske
Chief Growth Officer, Smart Energy Water
Brandy Davis
Supervisor, Business Energy Solutions, Pacific Gas and Electric Company (PG&E)
Carisa Woolstenhulme
Senior Consultant, Chartwell Inc.
Christopher Davis​
Technical Analyst Customer Billing Res​, Consumers Energy​
Daniel Sam
Systems Specialist, Strategic Operations, Con Edison
Danny Smith
Key Accounts Supervisor, Hydro Ottawa
Darren Kelsey
Senior National Customer Manager, PPL
David Jacobson
Global Senior Director of Human Insights & Marketing Performance, The Coca-Cola Company 
Dennis Goodman
Senior Consultant, Chartwell Inc.
Gray Gill
Senior Copywriter & Creative Lead, EPB
Greg Fratangelo
Customer Insights Manager, Duquesne Light Company
Helen Tang
Principal, Product Owner, National Grid Mobile App, National Grid
Jamila Jarmon
Manager, Growth Strategy, Electrification of Transportation, Hawaiian Electric Company (HECO)
John Lawrence
Director of Economic & Business Development, Memphis Light, Gas and Water (MLGW)
Joni Gehr
Senior Manager Customer Billing, Salt River Project (SRP)
Jose Aguilar
Principal Marketing and Communications Manager, PG&E
Josh Smith
Strategy Team Leader, Customer Solutions, Mississippi Power
Justin Bailey
VP, Strategy, Bellomy
Kalen Bruce
Senior Customer Service End User Support Analyst LG&E and KU
Karen Thomas
VP, Customer Relations, EPB
Karlon Butler
Manager, E-Commerce Entergy
Kathrine Nichole Long
Community Engagement and Marketing Leader, Pacific Gas and Electric Company
Katie Alexander
Senior Research Manager, Bellomy
Katie Davis
Manager, Beneficial Electrification, ComEd
Katie Johnson
Vice President of Customer Experience & Marketing, InvoiceCloud
Kevin Alexander
Market Research Analyst, Duke Energy
Laura Gousha
Engagement Director, Mindgrub
Maggie Sutton
Digital Content Creator, EPB
Margaret Wade
Manager, Customer Experience, ComEd
Melissa Anne Troy
Supervisor of Residential Customer Outreach, Puget Sound Energy (PSE)
Michael Williams
VP, Utility Relations & Strategy, DataCapable
Nayan Parikh
Sr Manager Customer Technology, PSEG Long Island
Nicole Haskins
Vice President of Sales and Marketing, Paymentus
Patty Riddlebarger
Vice President, Corporate Social Responsibility, Entergy
Paul DiBenedetto
Electric Vehicle Program Manager, PSEG Long Island
Paul Watkins
Director, Strategic Commercialization & Innovation, Convey
Raymond Joseph
Billing & Payments Section Manager, Customer Operations, Con Edison of New York
Renee Wagner
Senior Consultant, Chartwell, Inc.
Richard Brown
Department Manager, Strategic Operations, Con Edison
Richie Biedenham
Electric Vehicle Program Manager, Cleco Power
Sandy Buzzard
Chief Customer Communication Officer, DataCapable
Sandra Tilley
Senior Vice President of Brand Strategies, EPB
Scott Engstrom
Chief Customer Officer, GridX
Shana Williams
Customer Service Division Manager, Tacoma Public Utilities
Stephenie Howard
Vice President of Customer Strategy & Platform Development, CenterPoint Energy
Steve Waters
Director of Councils, Chartwell, Inc.
Tatyana Gorokhova
Sr. Specialist, Con Edison
Tim Lytle
Director, Business Development, Single Stop
Todd Jordan
SVP, Strategy, Bellomy
Tomaso Giannelli
Key Account Manager, Georgia Power
Tray Leslie
Electric Transportation Manager, Georgia Power
Wendy Kutz
Senior Marketing Specialist, ComEd

General Session
Andrew Barrington
Director of Customer Service
Andrew Farrell
Director of E-Mobility, Orange and Rockland Utilities, Inc.
Beth Johnson
Director of Advertising & Customer Experience, EPB
Brad Adamske
Chief Growth Officer, Smart Energy Water
Brandy Bolden
Chief Customer Officer, Sacramento Municipal Utility District (SMUD)
Brandy Davis
Supervisor, Business Energy Solutions, Pacific Gas and Electric Company (PG&E)
Carisa Woolstenhulme
Senior Consultant, Chartwell Inc.
Christopher Davis​
Technical Analyst Customer Billing Res​, Consumers Energy​
Daniel Sam
Systems Specialist, Strategic Operations, Con Edison
Danny Smith
Key Accounts Supervisor, Hydro Ottawa
Darren Kelsey
Senior National Customer Manager, PPL
David Jacobson
Global Senior Director of Human Insights & Marketing Performance, The Coca-Cola Company 
David Johnson
Senior Vice President, Chief Customer Experience Officer, PSE&G
Dennis Goodman
Senior Consultant, Chartwell Inc.
Elizabeth Adams
Senior Vice President, Chief Customer Officer, Entergy
Gray Gill
Senior Copywriter & Creative Lead, EPB
Greg Fratangelo
Customer Insights Manager, Duquesne Light Company
Helen Tang
Principal, Product Owner, National Grid Mobile App, National Grid
I.S. Dunklin
CEO, Chartwell, Inc.
Jamila Jarmon
Manager, Growth Strategy, Electrification of Transportation, Hawaiian Electric Company (HECO)
Jess Cain
Vice President of Customer Operations and Assistance Programs, Eversource Energy
Jody Allison
VP of Customer Experience Operations & Transformation
John Lawrence
Director of Economic & Business Development, Memphis Light, Gas and Water (MLGW)
Joni Gehr
Senior Manager Customer Billing, Salt River Project (SRP)
Jose Aguilar
Principal Marketing and Communications Manager, PG&E
Josh Smith
Strategy Team Leader, Customer Solutions, Mississippi Power
Justin Bailey
VP, Strategy, Bellomy
Kalen Bruce
Senior Customer Service End User Support Analyst LG&E and KU
Karen Thomas
VP, Customer Relations, EPB
Karlon Butler
Manager, E-Commerce Entergy
Kathrine Nichole Long
Community Engagement and Marketing Leader, Pacific Gas and Electric Company
Katie Alexander
Senior Research Manager, Bellomy
Katie Davis
Manager, Beneficial Electrification, ComEd
Katie Johnson
Vice President of Customer Experience & Marketing, InvoiceCloud
Kevin Alexander
Market Research Analyst, Duke Energy
Kim Greene
Chairman, President and Chief Executive Officer at Georgia Power Company
Latanza Adjei
Latanza Adjei, Senior Vice President, Customer Experience & Chief Customer Officer, Georgia Power Company
Laura Gousha
Engagement Director, Mindgrub
Maggie Sutton
Digital Content Creator, EPB
Margaret Wade
Manager, Customer Experience, ComEd
Melissa Anne Troy
Supervisor of Residential Customer Outreach, Puget Sound Energy (PSE)
Michael Williams
VP, Utility Relations & Strategy, DataCapable
Nayan Parikh
Sr Manager Customer Technology, PSEG Long Island
Nicole Haskins
Vice President of Sales and Marketing, Paymentus
Patty Riddlebarger
Vice President, Corporate Social Responsibility, Entergy
Paul DiBenedetto
Electric Vehicle Program Manager, PSEG Long Island
Paul Watkins
Director, Strategic Commercialization & Innovation, Convey
Raymond Joseph
Billing & Payments Section Manager, Customer Operations, Con Edison of New York
Renee Wagner
Senior Consultant, Chartwell, Inc.
Richard Brown
Department Manager, Strategic Operations, Con Edison
Richie Biedenham
Electric Vehicle Program Manager, Cleco Power
Sandy Buzzard
Chief Customer Communication Officer, DataCapable
Sandra Tilley
Senior Vice President of Brand Strategies, EPB
Scott Engstrom
Chief Customer Officer, GridX
Shana Williams
Customer Service Division Manager, Tacoma Public Utilities
Stephenie Howard
Vice President of Customer Strategy & Platform Development, CenterPoint Energy
Steve Waters
Director of Councils, Chartwell, Inc.
Tara Mondelli
Vice President of Client Success, KUBRA
Tatyana Gorokhova
Sr. Specialist, Con Edison
Tim Lytle
Director, Business Development, Single Stop
Todd Jordan
SVP, Strategy, Bellomy
Tomaso Giannelli
Key Account Manager, Georgia Power
Tracie Boutte
Executive Advisor, Chartwell Inc.
Tray Leslie
Electric Transportation Manager, Georgia Power
Wendy Kutz
Senior Marketing Specialist, ComEd