Business customers are different from residential customers – and they have unique needs that sometimes go largely unmet. Based on Chartwell’s research, many utilities feel the need to place sharper focus on business customers, especially the often unassigned small-to-midsize business (SMB) customers.
The Chartwell Business Customer Leadership Council provides a forum for utility leaders to build a network of peers they can consult with for timely solutions, confidential discussions, lessons learned, and tactics, strategies, and best practices from experienced utility leaders. It is exclusively focused on how utilities can better serve their business customers from SMBs to Large and Key Account Commercial and Industrial (C&I) and employs a working group format aimed at identifying and solving common challenges from idea to implementation.
This Council is ideally suited for:
- Supervisors, managers, and directors who are responsible for serving business customers
- C&I business account managers
- SMB customer contact teams
- Business customer support team members
Brainstorm solutions in the most critical areas of concern:
- Business account support (billing, payment, credit/deposit)
- Energy management support (energy efficiency, demand response, renewable/solar energy sources, EVs, electrification, etc.)
- Economic development and load growth management
- Customer experience research and insights
- Communications and marketing
- Power Quality and Reliability (PQR)
- Environmental sustainability and Green Energy programs
- Assigned Customer Manager relationships
- Unassigned or unmanaged business customers (of any size)
Members of the Business Customer Leadership Council benefit from:
- Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
- Member-Driven Topics: Chartwell tailors content based on Council members’ priorities, and members exchange exclusive information on monthly calls and bi-annual meetings.
- Connection & Collaboration: Network with a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.
Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.
