Five Trends Transforming Outage Communications and Building Resilience

Date: Wednesday, May 17

Time: 2 – 3 PM ET

**Non-Insight Center Members can enjoy complimentary registration to this webinar.**

Outages are your chance to win the customer when they see you in action.  Chartwell is a long-term leader in research and best practices for outages, and in this webinar our expert panel will highlight what leading-edge utilities are doing to constantly improve efficiencies and the outage customer experience, including:

  • Leveraging weather and climate forecasting tools to protect communities and infrastructure from wildfires and storms, and to predict their impact to place personnel more effectively.
  • Forging a strategy and enterprise-wide applications for planned outages, which have become an urgent area of improvement for utilities as customers become more sensitive to outages of all kinds.
  • Revamping the training, processes and technology used for major event communications in response to the rising frequency of storms and an unprecedented wave of retirements among field and distribution center staff.
  • And more…

Chartwell Moderator:

Russ Henderson, Director of Research, Chartwell, Inc.
Russ directs Chartwell’s research, events and facilitated peer group networking. For the past decade, he has led Chartwell’s outage communications research and served as content advisor for PowerUp: Chartwell’s Outage Communications Conference.


  • Steve Waters, Senior Research Manager, Chartwell
    Steve manages Chartwell’s CX and Directors’ councils. He has over 20 years of utility industry experience in IT, Corporate Communications, and Marketing.
  • Jennifer Gary, Senior Consultant, Chartwell
    Jennifer leverages her more than 25 years of experience in the industry to provide Chartwell members with deep insights and exceptional service. From her career with Entergy, Jennifer has extensive expertise in storm communications, digital marketing, and achieving solid marketing ROI.
  • Tim Melton, Senior Consultant, Chartwell
    Tim helps Chartwell provide deep insights and exceptional service to its member utilities by leveraging his more than 30 years of experience in the industry. From his career with LG&E and KU, he has extensive expertise in customer complaint prevention and resolution, outage communications, and building strategic partnerships internally and with external agencies and organizations.
forecasting outage outage communications restoration emergency storms Technology trends webinar
Russ Henderson
Director of Research, Chartwell, Inc.
Steve Waters
Director of Councils, Chartwell, Inc.
Jennifer Gary
Senior Consultant, Chartwell, Inc.
Tim Melton
Senior Consultant, Chartwell