Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Date: Wednesday, July 15, 2026
Time: 2 – 3 PM ET
**Insight Center and CURI members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center or CURI membership, connect with us here to get started.**
When the lights go out, what customers want most is a straight answer.
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during outages — from ETR accuracy to multi-channel outreach.
This silver Outage Communications Chartwell Best Practices Award-winning program offers practical takeaways on the people, process, and technology changes that have improved the outage experience for both the utility and its customers.
