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How Tampa Electric Transformed Hurricane Outage Communications

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Date: Wednesday, August 13th, 2025

Time: 2 – 3 PM ET

**As a part of our PowerUp Series, non-Insight Center Members can enjoy complimentary registration to this webinar.**

Learn how Tampa Electric elevated outage communications during the most destructive hurricane season in the company’s history. Join us to discover how proactive map hardening, a new self-service digital tool, and AI-powered social media analysis helped the utility enhance customer experience, reduce agent workload, and stay agile amid rapidly changing needs. Their optimizations allowed for well-coordinated and continually refined messaging across channels during weeks of restoration. This webinar will highlight how Tampa Electric’s holistic, customer-focused approach created a more resilient and effective outage communications operation - and offers takeaways any utility can use to prepare for severe weather and enhance customer experience.

emergency emergency management hurricane outage outage communications
Russ Henderson
Director of Research, Chartwell, Inc.
Jennifer Hall
Manager, Brand and Strategic Communications, TECO
Jordan McDonald
Manager, Digital Customer Experience, TECO

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