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PSEG Long Island’s Digital Transformation Modernizes Customer Interactions

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A digital transformation project has elevated the digital experience for PSEG Long Island customers. Focusing on its mobile app and text messaging channels, the utility has simplified the payment process while easing the path to outage-related content and notifications. As a result of its efforts, PSEG Long Island has successfully attracted more than 900,000 downloads and notably increased adoption of its text-based outage reporting.

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mobile apps mobile payments outage communications pseg

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