Small and Mid-Sized Utilities Bring Passion and Creativity to Serving Today’s Customers

This report highlights the efforts of a select number of small and mid-sized North American utilities who are demonstrating a commitment to customer service excellence. From serving vulnerable customers to preparing for extreme weather, enhanced digital tools to electric vehicle charging, utilities are bringing ingenuity and a service mentality to the task of adapting to changing consumer needs.

We hope this report, which spotlights Grant PUD, LCEC, London Hydro, and Otter Tail Power Company, serves as a resource for unique perspectives, thoughtful approaches, and fresh enthusiasm to serve the utility customers of North America.

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