Utilities Work to Empower Customers With More Info, Digital Tools

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This infographic shows insights from Chartwell's 2026 Utility Industry Billing Survey that show the growth of customer empowerment tools provided by North American utilities. These include mobile apps, eBills, high bill alerts, and the handling of billing exceptions.

Utilities can use this data to benchmark their programs and offerings and consider new initiatives.

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Billing and Payment customer billing experience Customer Insights digital channels digital experience mobile apps survey data

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Utilities Work to Empower Customers With More Info, Digital Tools

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