How Enbridge Gas Increased eBill Adoption While Helping Feed Communities

View Resource

For many customers, receiving a paper utility bill is simply a habit. Changing that behavior requires more than reminding customers about convenience or environmental benefits. It requires giving them a compelling reason to act. That philosophy shaped Enbridge Gas’ eBill/Second Harvest Campaign, which combined digital transformation with community impact to encourage customers to switch from paper billing to eBill.

The campaign earned Enbridge Gas Silver recognition for Excellence in Marketing & Communications in Chartwell’s 2026 Best Practices Awards.

CONTINUE READING

To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

Community customer billing experience customer experience digital channels ebill adoption ebill enrollment Enbridge

Recent Blog Posts

Join a Membership

Exploring OPPD’s Customer Portal: MyOPPD

Time-of-Day Pilot Saves $1.5M for Business Customers

The Affordability-Risk Equation: How TEP Is Reevaluating Residential Deposit Policies

We'd love to hear from you

Utility Membership Options

Events/Solution Providers

How Enbridge Gas Increased eBill Adoption While Helping Feed Communities

You may also like

Huntsville Utilities Expands Mobile App Into a Broader Customer Service Channel

Knowledge is Power: How NB Power Used Energy Education to Build Customer Confidence

Georgia Power Expands Payment Choice With Digital Wallet Channel

Utilities Work to Empower Customers With More Info, Digital Tools

ABOUT CHARTWELL

LEADERSHIP COUNCILS

Events

MEMBERSHIP OPTIONS