Managing Arrears from COVID-19

Date: Wednesday, July 21

Time: 2 – 3 PM ET

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Many utilities have seen significant increases in customer arrears accrued during the COVID-19 pandemic and are leveraging various strategies to meet this challenge. Join Chartwell, Hydro Ottawa and National Grid as we discuss the impact of these increased arrears, how they are responding and what tools, programs and strategies they are leveraging, and how other utilities can respond to the debt increases among their own customer bases.


  • Noah Solomon, Research Manager, Chartwell, Inc.


  • Linda Larocque, Manager, Customer Care, Hydro Ottawa
  • Ana Gutierrez Vidal, Lead Journey Architect, National Grid
  • Scott Scharli, Manager of Customer Billing, Salt River Project
arrears billing covid-19 payment