The Challenges of Returned Payments

Date: Wednesday, August 25

Time: 2 – 3 PM ET

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Returned payments are always a challenge for utilities, but many have seen an uptick in them during and in the wake of COVID-19. Join us to learn challenges other utilities have seen in handling this and the solutions they've employed to handle them.


  • Noah Solomon - Research Manager, Chartwell, Inc.


  • Bill Patchett - Manager of Revenue Accounting, Salt River Project
  • Michael DeChristopher - Process Analyst, PSE&G


billing covid-19 payment