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October 6-8, 2025 | Hyatt Regency Dallas | Texas

PowerUp: Chartwell's Outage Conference

PowerUp brings together utility professionals to collaborate on key challenges, including outage communications, operations, training, emergency management, and resiliency.

New for 2025: EMACS (Chartwell’s Customer Experience Conference) and PowerUp will be co-located, providing unmatched insights and connections under one roof.

Interested in attending both? Register for PowerUp and get 35% off your EMACS ticket!
(Look for the discount code in your PowerUp registration confirmation email)

Register for POWERUP
EMACS Registration Info

2025 Agenda Highlights

Read all about the fantastic keynotes, sessions, panel discussions, and more that we have planned for this year’s 2025 PowerUp conference!

2025 Agenda Highlights 2025 Agenda At-A-Glance

2025 Venue

Our host for Chartwell’s 2025 PowerUp Conference is the Hyatt Regency Dallas.

2024 Speakers

Until the 2025 speakers are revealed, please view our 2024 speaker lineup below.

PowerUp Conference speakers always represent a combination of real-life experience, technical expertise, and forward-thinking strategies related to outage preparation, communication, and restoration.

PowerUp 2024 Speakers

2025 Sponsors

A huge thank you to all of our PowerUp 2025 sponsors and solution providers!

Would you like to sponsor PowerUp 2025? Sponsorships will go fast. Please apply or inquire by clicking below!

 

Apply for a Sponsorship Learn More About 2025 Sponsors

2025 Best Practices Awards

The Outage Awards are the first of their kind for utilities. Chartwell’s Best Practices Awards celebrate excellence and innovation in utilities, focusing on outstanding projects, programs, and service initiatives.

The 2025 Chartwell Best Practices Awards in Outage Communications, Outage Operations, and Emergency Response will be presented at PowerUp: Chartwell’s Outage Conference.

The deadline to submit was Friday, February 28, 2025. Thank you to all who entered!

 

Frequently Asked Questions

Check out our handy FAQs page for answers to your PowerUp questions! For any additional inquiries, please reach out to us via the Contact Us button below.

Frequently Asked Questions

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“I was so impressed with the quality of information! The presentations were relevant, well-researched and thought provoking. I also got to connect with others in similar positions and learn from what they’ve been doing. I really enjoyed it and am already looking forward to next year.” – PowerUp Attendee

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services