DTE Electric Damage Claims and SAP C4C (Cloud for Customer) Process

**Non-Insight Center and non-CURI Research Center Members can enjoy complimentary registration to this webinar.**

DTE Electric’s Damage Claims Department has streamlined how customers file claims for alleged property damage. The team — made up of analysts, investigators and co-op students — manages investigations and continuous improvements. In 2023, they launched SAP Cloud for Customer (C4C), a centralized platform that improves claim resolution, real-time communication and automated status updates. The system boosts efficiency and supports service-level agreement compliance. Join this webinar for a concise walkthrough of DTE’s claims process and the SAP C4C platform, and see how innovation is enhancing the customer experience.