Conference FAQs

Frequently Asked Questions:

• Is the EMACS Conference and PowerUp Conference happening in the same location?

  Yes! We’re thrilled to announce an exciting first: PowerUp – Chartwell’s Outage Conference and EMACS – Chartwell’s Customer Experience Conference – will be co-located this year!

   

  PowerUp will run from October 6th to 8th with EMACS following from October 7th to 9th.

   

  This is a unique chance to attend one or both of these dynamic events, offering an even greater breadth of insights, strategies, and networking opportunities under one roof.

   

  Please reach out to us about discounted pricing to attend both conferences at conferences@chartwellinc.com!

• What are the details for the hotel?

  Our host for Chartwell’s PowerUp Conference is the Hyatt Regency Dallas, located at:

  300 Reunion Blvd, Dallas, TX 75207

   

  We are pleased to offer a discounted room rate of $249 per night plus applicable fees and taxes in effect at the time of check in.

   

  **The cutoff date to book a room at our host hotel is Monday, September 20th, 2025.**

   

  The link to reserve a room will be located in your confirmation email. Please book directly through this link only.

  Check in and check out details for the PowerUp Conference are before 5pm on 10/6 and after noon on 10/8.

   

  If you need to cancel or alter your reservation for any reason after booking, please be sure to do so no later than 72 hours prior to your arrival to avoid cancellation or no-show penalties.

• My utility is a member of the one or more of Chartwell's Leadership Council(s). Can I attend a meeting?

  Member utilities are allowed two complimentary seats at each Leadership Council meeting. Additional seats to the council meeting can be purchased for $299 each. (Please note that additional seats do not include admittance to the PowerUp conference)

   

  If you are interested in attending one of the meetings, please reach out to Anna Miller at amiller@chartwellinc.com.

• I'm confirmed to attend one of the following in-person Leadership Council meetings: Outage Communications or Emergency Management. When are the meetings in conjunction with the PowerUp conference?

  The Outage Communication and Emergency Management Leadership Council meetings are prior to the PowerUp Conference and will take place on Monday, October 6th, from 8:30am to 4:30pm CST.

   

  All council meeting attendees should plan to arrive in Dallas on Sunday, October 5th.

  The PowerUp Conference officially begins Monday evening at 6pm with a Welcome Reception.

   

  *Please note: These are closed meetings and only those confirmed with Chartwell should plan to attend. For more information, please reach out to Anna Miller at amiller@chartwellinc.com*

• Is there parking at the conference hotel?

  Yes. Self-parking will be offered at a discounted rate of $17 per day.

   

  Valet parking will be available for a standard rate of $45 per day.

• What is the attire for the conference?

  Business casual. Temperatures in conference halls may fluctuate widely. If you are prone to feeling cold you may want to bring along a sweater or jacket.

• What networking opportunities are there?

  In addition to our networking receptions and meals, we’ve scheduled 30-minute breaks each morning and afternoon to give you ample time to interact with fellow utility professionals, conference sponsors and exhibitors.

• Will there be Wi-Fi?

  Yes, there will be complimentary Wi-Fi available in all meeting spaces. Sign-in info will be provided in at the registration desk or ask a Chartwell employee for assistance.

• What if I have a special need, such as a dietary restriction?

  Please let us know as far in advance as possible about any special needs or requests by contacting conferences@chartwellinc.com.

• Will slides be available after the conference?

  Yes, we will email all presentations to attendees within the following week.