Directors' Strategic Council

Collaborate on Strategy and Innovative Ideas

Chartwell’s Directors’ Strategic Council gives utility directors an instant, exclusive network of peers plus outside experts to help them make strategic decisions, drive innovation, and achieve desired outcomes.

Membership in the Council grants a utility three seats for directors or their equivalent to benefit from:

  • Collaborative Consulting. Monthly videoconference calls, quarterly extended calls, and an annual in-person meeting for strategic discussions with fellow directors on the issues most important to you.

  • Director-Driven Agendas. Members drive the agenda in response to periodic questionnaires from Chartwell and bring their challenges, issues, initiatives, experiences, lessons, and solutions to facilitated strategic discussions and member presentations.

  • A Network of Peers. Exclusive access to a robust directory of utility directors you can consult with, including their experience inside and outside the industry and areas of expertise they can share.

  • Curated Resources and On-Demand Knowledge Exchange. Knowledge curation via toolkits collecting best practices across a range of high-priority objectives such as strategic roadmaps, customer centricity and satisfaction, and digital technology, as well as just-in-time knowledge exchange and problem solving.
  • Innovative Expertise. Exclusive access to outside-the-industry innovators to disrupt the status quo.

  • Concierge Service. Chartwell’s singular focus is to connect utility council members to solutions.
Are you challenged to drive strategy into your organization, develop yourself and your team, fight for budget and resources, and improve the customer experience? Help is here!
  • Exchange strategies you can champion for your organization
  • Develop yourself and your department to continuously improve and deliver
  • Justify and prioritize your needs in the quest for budget and resources
  • Meet rising customer demands for a better experience
  • Build and leverage a network of peers ready to share lessons learned the hard way
Learn more about the Directors' Strategic Council

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services