POWERUP 2025
Highlights
KEYNOTE – Enhancing Readiness, Strengthening Response: CenterPoint Energy’s Emergency Preparedness Transformation
Over the past year, CenterPoint Energy has significantly enhanced its emergency preparedness and response capabilities. In this keynote session, Don Daigler, Senior Vice President of Emergency…
KEYNOTE – Resilience in the Heat of Crisis: Lessons from LADWP’s Wildfire Response
In this keynote session, two senior executives from the Los Angeles Department of Water and Power (LADWP) — representing emergency management and customer service and communications…
Executive Panel: “One Voice” Crisis Communications for All Hazards
When disaster strikes — whether hurricane, wildfire, winter storm or cyberattack — effective communication saves lives and preserves trust. This executive panel will explore crisis communication…
From Challenges to Solutions – Chartwell’s Networking Roundtables
Collaborate with peers who live and breathe outage communications and emergency response. In this interactive roundtable session, you’ll connect with utility professionals from across North America…
Predicting Power: How Machine Learning is Transforming Estimated Times of Restoration
In this panel session, utility industry experts will explore how artificial intelligence and machine learning are reshaping the way companies predict and communicate estimated times of…
Transforming Emergency Response: LUMA’s Award-Winning Journey
Discover how LUMA earned the prestigious Gold Emergency Management Chartwell Best Practices Award through its innovative approach to revitalizing its Emergency Response Plan. This session explores…
PG&E Revolutionizes Outage Communication with SmartComms and SmartETOR
PG&E embarked on a transformational initiative to improve its electric outage notifications after discovering that 37% of customers experiencing unplanned outages weren’t receiving timely updates. In…
Enhancing Outage Communications with Artificial Intelligence
This panel will bring together award-winning utilities to discuss how they are leveraging artificial intelligence to improve outage response and customer experience. San Diego Gas &…
Layered Technology Improves Operational Insights, Reduces Shutoff Risks for SDG&E Customers
Over the past several years, San Diego Gas & Electric has developed a suite of technologies to mitigate wildfires and reduce the need for public safety…
Smarter, Faster, Clearer: Consumers Energy’s Evolving Use of AI for ETRs
In this session, Consumers Energy will share the next chapter in its AutoETR journey — beyond award-winning implementation and into continuous improvement. Learn how the utility…
Fast, Fluid, and Fail-Safe: Building Better Utility Maps for the Future
As extreme weather intensifies, outage maps have become essential — 37% of customers now rely on them for crisis updates (Chartwell, 2024). With this dependence comes…
Emergency Management for Major Events: Innovation, Coordination, and Communication
Effective emergency management requires more than strong plans — it demands innovation, collaboration, strong internal processes and clear communication. In this wide-ranging discussion, learn how to…
Unlocking RCS: The Future of Utility Customer Messaging and Engagement
When the power goes out, the pressure is on and customers expect more than just status updates. In this session, we’ll explore how utilities like Entergy…
Situational Awareness at the Speed of Impact: Empowering Outage Response Through Real-Time Intelligence
When every second counts, clarity is a powerful asset. In this session, utility leaders from CenterPoint Energy, Con Edison, Entergy, and DataCapable experts reveal how real-time…
Outage 360 – Reimagining Response Through Connected Intelligence and AI Platforms
Outages are no longer just technical issues — they’re critical moments for customer trust and operational resilience. This session explores how AI and Connected Experience Platforms…
