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Boosting Billing Accuracy with Automation and Analytics
(Complimentary) Learn how Entergy is transforming billing operations through automation, analytics, and strategic training. This webinar explores real-world technology enhancements including BOTs f...
Where Innovation Meets Safety: MLGW’s Fleet Transformation
(Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW) transformed fleet operations to improve safety, cut costs, and support reliable service to 400,000+ customers.
Strengthening Your Position as Your Key Customers’ Trusted Energy Advisor
(Complimentary) Large C&I Key Customers represent a small group with massive impact - driving load, revenue, and influence across the utility industry. Becoming their Trusted Energy Advisor require...
KEYNOTE – Empowering Customers Through Digital Innovation: Oncor’s Journey to Seamless Engagement
Explore how Oncor's customer-first approach to digital innovation has revolutionized the company's customer engagement strategy. This keynote session will highlight how Oncor strategically leverages technology across…
Executive Panel: Navigating the Evolving Landscape of Utility Customer Expectations
As customer expectations continue to shift, utilities must adapt to meet new demands for reliability, affordability, transparency, sustainability, and digital engagement. This executive panel will explore…
Executive Panel – From Noise to Clarity: Leveraging Data as a Strategic Asset
Investing in digital solutions enables utilities to turn their data into a strategic asset. Utilities have long been said to be data-rich but insights-poor — but…
Collaborative Roundtables: Solutions for Today’s Utility Challenges
Join fellow utility professionals from across North America for an engaging, solutions-focused roundtable session designed to spark ideas and drive results. Exchange challenges, insights, and success…
Improving Digital Experience for Business Customers
Business customers, like residential ones, expect seamless self-service options from utilities - bill payments, service management, usage tracking, and outage updates. However, business customers also need…
Build More Engaging Relationships with SMB Customers Through Communications and Outreach
The SMB customer segment is finally getting the attention is so deserves. While individually a single customer might be quite small, collectively these customers represent a…
Effective community engagement is essential for building trust and fostering long-term partnerships. This session explores how utilities are proactively engaging with their communities through outreach, education,…
Transforming Utility Payments: Enhancing Accessibility and Support
Join this informative panel discussion to learn how utilities can make digital and paperless billing and payments more accessible, addressing customer vulnerability and affordability. Utilities get…
Fleet Electrification: Utilities Leading the Charge
Take a deep dive into some of the most innovative fleet-electrification programs in the utility industry. This session will explore how utilities are supporting the shift…
KYC: Know Your Costs to Cut Through Complexity, Boost Savings!
KYC usually means Know Your Customer — but in this session, it’s all about Know Your Costs! As utilities expand self-service offerings, many are also navigating…
The Role of Fintech in CX: Practical Insights for Utilities
(Presented by KUBRA) Technology is rapidly reshaping how utilities and billers approach billing and payments - enabling more flexible features, new payment channels, and a seamless…
Best Practices in Serving Your Largest C&I and National Account Customers
There are unique challenges and opportunities for these largest commercial customers. These are really big customers in many different ways: big footprint, big load, huge revenue,…
Strategic Digital Transformation Drives Call Reduction at Evergy
Since 2019, Evergy has reduced calls to Customer Service Representatives by 43% through a steady, strategic digital evolution. This session will explore how analytics, process improvements,…
Hawaiian Electric Elevates Customer Service Through Employee Empowerment
Hawaiian Electric Company is the recipient of Chartwell’s 2025 Gold Award for Excellence in Customer Experience for its Customer Service University (CSU). Despite rising demands and…
PSEG Long Island Elevates Business Customer Experience
Introduced in 2024, PSEG Long Island’s Business First initiative encompasses a utility-wide commitment to supporting local businesses’ vitality through simplified access to energy efficiency, economic development…
Real-Time Customer Engagement in the Age of Utility Disruption
Outages, storms, and uncertainty may be unavoidable, but a poor customer experience doesn’t have to be. Join industry leaders from DataCapable and forward-thinking utilities — including…
PECO’s Energy Efficiency Awareness Addresses “The Elephant in the Room”
To increase awareness, drive engagement and encourage action for its commercial and industrial energy efficiency program, PECO launched “The Elephant in the Room”, a marketing campaign…
High-Tech Utility Fraud Attacks: Strategies to Detect and Defend
Utility payment fraud is evolving fast — and so are the tools behind it. This executive briefing will examine how cybercriminals are leveraging bots, anti-detection technologies,…