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Beyond the Bench: Succession Planning and Workforce Continuity in Utility Resilience
As utilities face an aging workforce, evolving risks, and increasing operational complexity, succession planning has become a critical component of organizational resilience. In this webinar, busin...
EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
Outage 360 – Reimagining Response Through Connected Intelligence and AI Platforms
Outages are no longer just technical issues — they’re critical moments for customer trust and operational resilience. This session explores how AI and Connected Experience Platforms unify Customer and Workforce Experience to improve outage response. Learn how predictive analytics, proactive communication, and real-time coordination empower teams and enhance customer confidence. Linda Mattes, former VP of Customer Service at Alliant Energy, will share insights from leading a large-scale outage transformation using AI-driven platforms. Attendees will gain a proven framework, real-world results, and actionable strategies to reduce downtime, improve communication, and build trust across the utility-customer experience.
