From Challenges to Solutions: Chartwell’s Networking Roundtables

Chartwell’s roundtables provide conference attendees a singular opportunity to join industry leaders and peers for a focused discussion of common challenges facing utilities. Pose your questions, share proven solutions, exchange business cards, and build your network during this fast-paced event. Table topics and moderators include:


  • Identifying and Serving Vulnerable Customers
  • The Fundamentals of Customer Self-Service
  • Incident Response Strategy and Structure
  • Attracting and Retaining Rockstar Employees
  • Creating a Customer-Centric Culture
  • Forging and Maintaining a World-Class VOC Program
  • Addressing Trends and Customer Concerns Across Mobile Wallets, Text-to-Pay and Other Emerging Payment Channels
  • New Product Development: Innovation without Risk
  • Engaging Business Customers Through Proactive Outreach
  • (Anti-)Social Media: Friend or Foe?
  • Charging Ahead: Utility Strategies for an Exceptional EV Customer Experience


View All EMACS 2023 Agenda Highlights