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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Fast, Fluid, and Fail-Safe: Building Better Utility Maps for the Future
As extreme weather intensifies, outage maps have become essential — 37% of customers now rely on them for crisis updates (Chartwell, 2024). With this dependence comes pressure: maps must stay fast, reliable, and intuitive even during peak demand.
Join KUBRA as they reveal insights from user experience studies on Storm Center, their industry-leading outage map solution. Discover how advances like faster load times, smoother interactions, and dynamic visuals are shaping the next generation of mapping technology — enhancing the customer experience when it matters most.
Speakers:
Jamel Singleton, Head of Product Design, KUBRA
Throughout his 14-year tenure at KUBRA, Jamel has transitioned from an individual contributor to the driving force behind product design leadership. His dedication has led to the establishment of crucial processes and structures essential for the department’s triumph. Collaborating closely with product managers, developers, engineering teams, and leaders, Jamel has seamlessly woven design practices into the product development journey.
Swetha Chellappa joined KUBRA in 2011 as an Application Developer and quickly climbed the ranks to Software Engineer and Technical Lead before becoming a Product Manager for KUBRA’s mapping products. With about 14 years of experience at KUBRA, Swetha has participated in or led virtually every Storm Center implementation.
Currently, she’s responsible for setting the product strategy for KUBRA’s mapping products, maintaining a product roadmap, and working with Sales and Customer Success Managers to ensure product-market fit. Swetha holds a Bachelor of Engineering, Information Technology from Anna University.
