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- - - Recent Blog Posts
      
      Hydro One Leaders: Cross-Departmental Collaboration is Key to Success for Outage Communications, Emergency Management and Reliability
      
      Chartwell Publishes Its 2024 Billing Options Benchmark Report
      
      Navigating Resilience in an Electrical Utility
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      Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
      
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Events
- - - 22 May 2024 | 2:00 pm ET
      Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership
      
      Duquesne Light Company (DLC) earnestly strives to be an industry leader in severe weather event preparedness and emergency management. These efforts were recognized in 2023 by the National Weather ...
      
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      12 Jun 2024 | 2:00 pm ET
      Award-Winning Storm Communications Enhancements in Nova Scotia
      
      Nova Scotia has seen a 54% increase in hours of wind gusts over 80 km/h, raising the risk of fallen trees and branches causing power outages. Customer surveys revealed decreasing satisfaction durin...
      
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      Chartwell, Inc.
      
      3715 Northside Parkway, Suite 3-615
      
      Atlanta, GA 30327
      
      404-237-9099
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EMACS 2024

Agenda Highlights

View our current agenda highlights below:

KEYNOTE – Transmitting Excellence: Transforming Utility Customer Service with the USAA Way

For more than a century, United Services Automobile Association (USAA) has delivered on a simple, yet meaningful mission: to empower our members (military, veterans, and their…

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KEYNOTE – Rising Stronger Together: CPS Energy’s Customer Satisfaction Journey

Learn how CPS Energy made a remarkable recovery from a significant drop in customer satisfaction following a record-breaking winter storm, which impacted all 254 Texas counties…

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Becoming a Business Customer “Prepper”: Empowering Business Customers with Tailored Energy Solutions Upfront

In this session, learn to prepare business customers for success well ahead of time, tailoring solutions to their specific needs with careful planning. You'll learn strategies…

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Recent Blog Posts

Join a Membership

Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership

Award-Winning Storm Communications Enhancements in Nova Scotia

We'd love to hear from you

Utility Membership Options

Events/Solution Providers

EMACS 2024

Agenda Highlights

KEYNOTE – Transmitting Excellence: Transforming Utility Customer Service with the USAA Way

KEYNOTE – Rising Stronger Together: CPS Energy’s Customer Satisfaction Journey

Becoming a Business Customer “Prepper”: Empowering Business Customers with Tailored Energy Solutions Upfront

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