EMACS 2024

Agenda Highlights

View our current agenda highlights below:

KEYNOTE – Transmitting Excellence: Transforming Utility Customer Service with the USAA Way
For more than a century, United Services Automobile Association (USAA) has delivered on a simple, yet meaningful mission: to empower our members (military, veterans, and their…
KEYNOTE – Rising Stronger Together: CPS Energy’s Customer Satisfaction Journey
Learn how CPS Energy made a remarkable recovery from a significant drop in customer satisfaction following a record-breaking winter storm, which impacted all 254 Texas counties…
KEYNOTE – Beyond the Hype: Navigating Real-world Opportunities and Risks in Artificial Intelligence
The era of AI is upon us. We interact with AI every day, often without realizing it. And one can hardly avoid the constant headlines about…
Becoming a Business Customer “Prepper”: Empowering Business Customers with Tailored Energy Solutions Upfront
In this session, learn to prepare business customers for success well ahead of time, tailoring solutions to their specific needs with careful planning. You'll learn strategies…
LIHEAP Overview and Advocacy Outlook for 2024: Navigating Challenges in the Utility Sector
Serving vulnerable customers is more important than ever in the utility industry. This session will explore the challenges and opportunities in providing Low Income Home Energy…
Utility Executive Challenges 2025: Navigating Transformation Across Diverse Utility Services
Serving vulnerable customers is more important than ever in the utility industry. This session will explore the challenges and opportunities in providing Low Income Home Energy…
Enhancing Customer Experience with AI in the Utility Industry
In this session, a panel of utility experts will explore how AI and machine learning are transforming the utility industry to improve the customer experience. Key…
Closing the Knowledge Circuit: Opportunities and Challenges in Educating Customers on the Energy Transition
What role do utilities play in the energy transition? In this session, panelists will share best practices for educating utility customers about the shift from high-energy,…