Utilities Prioritize Customers’ Use of Digital Channels for Greater Convenience, Efficiency

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This infographic shows insights from Chartwell's 2025 Utility Digital Experience Survey that explore the digital channels and offerings currently provided by North American utilities. These include offerings available through IVR systems, mobile app, web portal or MyAccount, as well as a look at other digital channels.

Utilities can use this data, as well as the accompanying Chartwell 2025 Digital Experience Analysis Report, to benchmark their programs and offerings and consider new initiatives.

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consumer trends Customer Insights digital channels digital experience IVR mobile apps

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Utilities Prioritize Customers’ Use of Digital Channels for Greater Convenience, Efficiency

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