Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts.
In this webinar, we will see how users can view and pay bills, trac...
Time-of-Day Pilot Saves $1.5M for Business Customers
PNM's award-winning Time-of-Day (TOD) Pilot Rate transformed a traditional rate offering into a proactive customer engagement strategy that delivered measurable results. This presentation highlight...
The Affordability-Risk Equation: How TEP Is Reevaluating Residential Deposit Policies
This session will provide practical perspectives for utility leaders seeking to balance customer needs, operational realities, and financial sustainability while navigating an increasingly complex ...
Outage 360 – Reimagining Response Through Connected Intelligence and AI Platforms
Outages are no longer just technical issues — they’re critical moments for customer trust and operational resilience. This session explores how AI and Connected Experience Platforms unify Customer and Workforce Experience to improve outage response. Learn how predictive analytics, proactive communication, and real-time coordination empower teams and enhance customer confidence. Linda Mattes, former VP of Customer Service at Alliant Energy, will share insights from leading a large-scale outage transformation using AI-driven platforms. Attendees will gain a proven framework, real-world results, and actionable strategies to reduce downtime, improve communication, and build trust across the utility-customer experience.
