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From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink how credit and collections support both financial stability and customer affordability. This panel explores a shift from reactive enforce...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Smarter, Faster, Clearer: Consumers Energy’s Evolving Use of AI for ETRs
In this session, Consumers Energy will share the next chapter in its AutoETR journey — beyond award-winning implementation and into continuous improvement. Learn how the utility is refining its machine learning model and building tools that offer greater precision and control over ETR communications. With an internal ETR team now in place, Consumers has expanded its ability to adjust outputs for major storms, localized events, and evolving field conditions. Hear how these innovations are improving accuracy, transparency, and customer trust while saving crews time in the field.
Speaker:
Vincent Marinas, Data Scientist, Consumers Energy
Vincent is a Data Scientist on the Customer Data Analytics team at Consumers Energy. He graduated from Michigan State University in 2022 with a Master’s degree in Business Data Science & Analytics.
