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Current Surveys

Outage Communications Benchmark Survey

This survey includes questions on ETR accuracy standards and improvements, channels for reporting and updates, major event vs. blue-sky/storm strategy, collecting customer feedback, and much more.

Ben Murdock
Senior Data Analyst
MEMBER REQUESTS

Thank you for your interest in submitting a request to Chartwell’s Council Leadership.

Member requests submitted via Councils are typically answered through a combination of:

  • An information-gathering email inquiry to other member utilities focused on your area of interest
  • The 400 years of collective experience of Chartwell utility veteran subject matter experts
  • Addressed in a problem-solving session held during a monthly Council call

Based on the nature of your request, responses can be expected anywhere from two to six weeks after the request is submitted. Chartwell highly values the requests we receive from our members. As we seek to best serve you and provide the most thorough response, please streamline your request to the top two to three issues/questions of which you hope to seek insights.

In the meantime, please note Chartwell’s Insight Center provides a wealth of resources and information on customer-facing industry issues. If you do not have an Insight Center membership, please contact Chartwell’s Vice President of Sales and Marketing, Tim Herrick, for more information.

Submit a Member Request