Utilities strategize to offer effective storm ETRs

Large-scale outage events present no shortage of challenges for utilities. Among the chief difficulties is to effectively provide customers with estimated times of restoration (ETRs). This report leverages interviews with leading utility experts to elucidate common strategies and best practices regarding major-event ETRs.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
etr outage communications