Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry

Date: Wednesday, May 21, 2025

Time: 2 – 3 PM ET

**Non-Insight Center and Non-CURI Members can enjoy complimentary registration to this webinar.**

Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recently published reports covering IVR Best Practices, Business Customer Account Reviews, and the work of Small and Mid-Sized Utilities. We'll also review two reports based on the results of our 2025 Residential Consumer Survey, addressing Affordability and Value-Added Services.

The event is hosted by Chartwell’s Research Team and features experts on these topics.

chartwell quarterly Customer Insights

Moderator & Presenters

Keith Pierce
Senior Research Manager, Chartwell, Inc.
Casey Collins
Research Manager, Chartwell Inc.
Allison Herdic
Senior Industry Analyst, Chartwell Inc.
Zach Logan
Associate Research Analyst, Chartwell Inc.
Sarah McBride
Senior Research Analyst, Chartwell Inc.