Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Charging Up Utilities CX with Knowledge-Backed GenAI
(Complimentary Webinar) Join our webinar to learn how Knowledge-backed GenAI can charge up utilities CX. Learn how a major utility improved search success for consumers and contact center agents by...
Duquesne Light’s Success in Digital Customer Experience
During this webinar we celebrate Duquesne Light Company's Bronze Best Practices Award for Excellence in Digital Experience. Discover how their self-service boosting IVR containment project achieved...
During this webinar we celebrate NiSource's Silver Award for Excellence in Billing and Payment Programs for its innovative Meter to Cash Analytics project, which enables customers to take steps to ...
An effective resilience program must consider the challenges an organization faces well in advance of anticipated problems to stop or reduce the impacts of negative outcomes, effectively manage through problems, and recover to at least the same level or better following an event.
In this Chartwell white paper, Resilience Executive Consultant Don Daigler focuses on how an electrical utility can navigate resilience, specifically:
Understanding reliability and resilience
Organizational resilience structures
Embracing “All Hazards” in utility emergency management
Forging new paths together
Please complete the form below to gain access.
Don Daigler is the Resilience Executive Consultant at Chartwell, Inc., and the current CEO/Founder of Resilience Advisory Services, LLC.
A former electric and public sector executive, he has more than forty years of leadership experience and broad background in working with public and private sector organizations on issues relating to homeland security, defense and intelligence, emergency management, critical infrastructure protection and advising on the advancement of technology to support those functions.
At Chartwell’s PowerUp 2024 conference, Don’s keynote address will provide a blueprint for the evolving landscape of resilience across the utility industry and strategies to succeed where others falter. He will discuss the importance of legislative and regulatory engagement, establishing clear escalation metrics, and structuring responses to known and anticipated events.
In addition, Don will lead a panel discussion on current utility emergency management practices, delving into innovative approaches that go beyond traditional storm response to address “all hazards,” organizational alignment, and other critical topics.