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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Check back often as the program continues to evolve.
The Resilient Household: Rethinking Customer Support, Affordability, and Payment Stability
As economic pressures increase and utility bills rise, utilities are re-examining how they support vulnerable customers while maintaining financial stability...
Economic Development and Load Growth: How Utilities Can Power Regional Prosperity
Utilities are increasingly playing a direct role in shaping regional economic growth. With a recent reorganization combining Economic Development and Key Accounts into a unified team,…
Turning eMobility Investments Today into Revenue Makers Tomorrow
Utilities across North America are investing heavily in electric vehicle infrastructure, but the long-term value of those investments depends on how effectively EV load is integrated…
Becoming Your Business Customers’ Trusted Energy Advisor
Large and mid-sized business customers are navigating rising energy costs, electrification decisions, sustainability goals, and increasing operational risk. In this environment, utilities have an opportunity to…