How Utilities Are Redefining Customer Support
Vulnerable customers don’t need more outreach, they need a faster path to the help that already exists. Single Stop’s platform has already connected utility customers to $437M in net new eligible benefits, cut hardship by 48%, and lifted customer sentiment by 54%. In this panel, senior leaders from Entergy and Pepco share how they’ve put those results to work, using Single Stop to identify and support financially vulnerable customers at scale, reducing delinquencies while strengthening the relationship behind every bill. A candid conversation built on real partner results, not theory.
Speaker:
- Tim Lytle, Director, Business Development, Single Stop
Tim Lytle has served as Director of Business Development at Single Stop USA, Inc. since 2022. His strategic leadership has fueled Single Stop’s growth with a roster of utility partners, including several of the largest in the country, positioning the company as a leader in supporting vulnerable customers through creative, affordability-focused solutions. Prior to his current role, Tim served Sales leadership at EverCommerce and Updox. He is a graduate of The Ohio State University and lives in Columbus, Ohio, with his wife and two children.
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