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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Unlocking RCS: The Future of Utility Customer Messaging and Engagement
Rich Communication Services (RCS) represents the next generation of customer messaging, combining the reach of SMS with the interactive capabilities of apps. For utilities, RCS enables branded, secure, two-way communication that delivers maps, images, videos, and interactive options without requiring customers to install anything new. In this session, Convey and leading industry experts will explain the business case, outline cost considerations, and showcase a live demo that lets the audience experience RCS in action. Discover how RCS transforms outage updates, billing, and customer service into richer, more engaging interactions that increase satisfaction and improve operational efficiency.
Speakers:
Paul Watkins, Director, Product Management & Strategy, Convey
Paul Watkins leads innovation strategy at Convey, where he focuses on AI-driven customer engagement solutions for utilities. With a background in both utility operations and digital transformation, Paul helps investor-owned and municipal utilities enhance outage communications, streamline workflows, and deliver measurable improvements in customer experience.
David Fernandez Vinuales – Messaging Advisory & Execution, In partnership with Infobip
