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Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
Making It Easier for LMI Customers to Access Energy Assistance
Join us as Consumers Energy shares how its My Personalized Offerings platform helps low-to-moderate income (LMI) customers find and enroll in programs that support their billing and energy manageme...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Unlocking RCS: The Future of Utility Customer Messaging and Engagement
Rich Communication Services (RCS) represents the next generation of customer messaging, combining the reach of SMS with the interactive capabilities of apps. For utilities, RCS enables branded, secure, two-way communication that delivers maps, images, videos, and interactive options without requiring customers to install anything new. In this session, Convey and leading industry experts will explain the business case, outline cost considerations, and showcase a live demo that lets the audience experience RCS in action. Discover how RCS transforms outage updates, billing, and customer service into richer, more engaging interactions that increase satisfaction and improve operational efficiency.
Speakers:
Paul Watkins, Director, Product Management & Strategy, Convey
Paul Watkins leads innovation strategy at Convey, where he focuses on AI-driven customer engagement solutions for utilities. With a background in both utility operations and digital transformation, Paul helps investor-owned and municipal utilities enhance outage communications, streamline workflows, and deliver measurable improvements in customer experience.
David Fernandez Vinuales – Messaging Advisory & Execution, In partnership with Infobip
