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EVs, Heatwaves, and the Grid: How Managed Charging Delivers Reliability
This presentation explores how Orange & Rockland is using managed charging to turn rapid EV growth into a grid-strengthening asset.
Drawing on lessons from the June 2025 heatwave, it highlights ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Enbridge Gas uses Whimsy and Gamification to Collect Meter Read Recordings
Enbridge Gas hosted an energetic campaign known as Read, Record, Reward from June 2023 to March 2024. Join this session to learn how Enbridge Gas incorporated prize incentives and gameshow psychology to encourage residential customers to provide the utility with monthly natural gas meter readings. An animated character known as Merle the Squirrel and gamification were designed to increase customer engagement. Throughout the campaign, more than 1.2 million meter readings were submitted by customers to Enbridge Gas. This effort earned Chartwell’s Gold Best Practices Award in the category of Marketing and Communications this year.
Speaker:
Meghna Nath, Senior Advisor, Marketing, Enbridge Gas
