Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
How Duke’s Hotline Tag Tool Improves Safety and Efficiency in the Field
Duke Energy continually looks for new ways to improve efficiency, safety, and the overall experience for employees and customers. The Hotline Tag tool was developed to modernize how Field Performer...
Balancing the Write-Off Strategy — Finance & Operations
Join our panel of utility leaders to explore how finance and operations teams collaborate to balance write-off strategies. Panelists will share decision-making approaches, the mix of tactical and s...
Deploying AI for Real-World Customer Service: Hydro Quebec’s Voltère Project
Hydro-Québec’s Circuit électrique has deployed an AI-powered virtual assistant, Voltère, to strengthen customer service and streamline operations. Available around the clock, Voltère handles member...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Powering Partnerships: How E2B Connects, Serves, and Empowers San Antonio’s Business Community
This webinar will showcase CPS Energy’s Energy2Business (E2B) initiative—a hands-on, mobile outreach model designed to support over 90,000 small and medium-sized businesses across San Antonio. From...
Building Product Roadmaps That Align Business, Customer, and Tech Priorities
Creating a product roadmap that balances short-term needs with long-term vision is crucial for utility CX success. Join this fireside chat with Russ Henderson of Chartwell and Andrew Dalton of Mindgrub Technologies as they share insights on prioritizing and balancing business objectives, customer demands, and technical capabilities to build a cohesive, forward-thinking product strategy.
Speakers:
Russ Henderson, Director of Research, Chartwell, Inc.
Andrew Dalton, VP of Professional Services, Mindgrub
Andrew is a seasoned technology and go-to-market operations consultant and the leader of our Professional Services organization responsible for delivering all products and assets to clients. His team includes project management, product strategy, research, design, development, and quality assurance teams at Mindgrub.
Andrew’s passion lies in driving innovation for clients in complicated industries and heavily regulated environments through balancing the customer experience, business environment, and technical needs to deliver products that businesses’ end customers need.
Andrew’s diverse skill set includes product, go-to-market, and strategic design expertise. He is no stranger to navigating the cutting-edge realms of innovation consulting and technology consulting, finding ingenious solutions in any environment. Andrew has led and supported the development of new technologies and business ventures within unicorn startups and Fortune 500s to deliver hundreds of millions of dollars in value-add, customer-focused offerings.
Passionate about tackling complex problems and driving growth, Andrew is dedicated to helping businesses reach new heights through strategic planning and execution. His customer-centric approach ensures that every solution is tailor-made to meet the unique needs of his clients, fostering long-term success and strong partnerships.
From inception to implementation, Andrew’s team covers the entire spectrum, including workshops, ideation sessions, product strategy, user experience research, visual design, technical delivery, and analytics. Whether you’re seeking to enhance your digital presence or launch a groundbreaking product, Andrew and his team are ready to be your strategic partners throughout the entire journey.
With Andrew at the helm, businesses can be confident in their pursuit of growth, knowing they have a visionary strategist and a team of experts committed to transforming ideas into reality. Whether you’re a startup looking to disrupt the market or an established corporation seeking to innovate, Andrew is a dynamic strategist who leads complex projects to success.
