EMACS Preview: Announcing Chartwell’s 2026 Best Practice Award Winners

Date: Wednesday, June 17, 2026

Time: 2 – 3 PM ET

**Non-Insight Center and Non-CURI Members can enjoy complimentary registration to this webinar.**

Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadian utilities took top honors in each category: Arrears Management, Billing and Payment, Customer Experience, Digital Experience, Electric Vehicles, Marketing and Communications, Serving Business Customers, Serving Vulnerable Customers, and Transformational Leadership. Learn from EMACS’s Emcee, Russ Henderson, how you can plan to get the most out of EMACS as we celebrate our 29th anniversary.

EMACS EMACS Awards

Presenters

Russ Henderson
Director of Research, Chartwell, Inc.
Keith Pierce
Senior Research Manager, Chartwell, Inc.