EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners

Date: Wednesday, June 17, 2026

Time: 2 – 3 PM ET

**This is a complimentary webinar.**

Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadian utilities took top honors in each category: Arrears Management, Billing and Payment, Customer Experience, Digital Experience, Electric Vehicles, Marketing and Communications, Serving Business Customers, Serving Vulnerable Customers, and Transformational Leadership. Learn from EMACS’s Emcee, Russ Henderson, how you can plan to get the most out of EMACS as we celebrate our 29th anniversary.

EMACS EMACS Awards

Presenters

Russ Henderson
Director of Research, Chartwell, Inc.
Keith Pierce
Senior Research Manager, Chartwell, Inc.
Steve Waters
Director of Councils, Chartwell, Inc.