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From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
ComEd Rapidly Drives EV Growth Through Beneficial Electrification Plan
In the first quarter of 2024, ComEd introduced new customer EV Programs as part of its first Beneficial Electrification Plan. These programs have incentivized more than 6,000 new public and private EV charging ports as well as the purchase or lease of nearly 2,000 new or pre-owned electric fleet vehicles to date. According to ComEd, 80% of the funds supplied by the utility have been allocated to support low-income and equity-eligible customers. ComEd’s efforts are rooted in a deliberate strategy to prioritize access, affordability, and trust, along with the facilitation of stakeholder collaborations ranging from the State of Illinois to multiple private and public sector partners. In tandem with the rollout of the Beneficial Electrification Plan, electric vehicle registrations in Illinois grew rapidly in Q1 2025 compared to Q1 2024, exceeding that of the US as a whole by a factor of 3-4.
Cristina Botero is the Senior Manager for the Beneficial Electrification team at ComEd. She serves as ComEd’s subject matter expert on Electric Vehicles (EV) and her team is in charge of shaping ComEd’s customer EV strategy and offerings. She has been with ComEd for five years and has over 15 years of experience in the energy field, previously holding multiple Engineering roles with Tesla, BP, Argonne National Lab, MIT, and GE focusing on diverse energy technologies.
Cristina grew up in Colombia and has a PhD in Mechanical Engineering from the Massachusetts Institute of Technology (MIT), an MBA from the University of Chicago’s Booth School of Business, and a Dipl. -Ing in Chemical Engineering from the University of Erlangen-Nuremberg (Germany).
