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EMACS 2025

Agenda Highlights

View our current agenda highlights below:

KEYNOTE – Empowering Customers Through Digital Innovation: Oncor’s Journey to Seamless Engagement
Explore how Oncor's customer-first approach to digital innovation has revolutionized the company's customer engagement strategy. This keynote session will highlight how Oncor strategically leverages technology across…
Executive Panel: Navigating the Evolving Landscape of Utility Customer Expectations
As customer expectations continue to shift, utilities must adapt to meet new demands for reliability, affordability, transparency, sustainability, and digital engagement. This executive panel will explore…
From Noise to Clarity: Leveraging Data as a Strategic Asset
Investing in digital solutions enables utilities to turn their data into a strategic asset. Utilities have long been said to be data-rich but insights-poor — but…
AI in Action: PG&E’s AI Voice Assistant Revolutionizing Customer Interactions
Discover how PG&E is transforming the customer experience with the launch of its AI-powered voice assistant, replacing traditional IVR systems.
EV Grid Integration: How Will We Power the EV Revolution?
As EV sales continue to expand year over year, their load is a unique opportunity and threat to the electric grid. Join this panel discussion on…
Improving Digital Experience for Business Customers
Business customers, like residential ones, expect seamless self-service options from utilities - bill payments, service management, usage tracking, and outage updates. However, business customers also need…