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Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Beyond the Bench: Succession Planning and Workforce Continuity in Utility Resilience
As utilities face an aging workforce, evolving risks, and increasing operational complexity, succession planning has become a critical component of organizational resilience. In this webinar, busin...
EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
Utilities today are tasked with the challenge of adapting to a rapidly evolving industry landscape while simultaneously maintaining operational efficiencies and increasing customer satisfaction. The key to solving this puzzle starts with leveraging your customer engagement technology to transform the billing and payment experience, while removing obstacles that deter digital adoption. Take part in InvoiceCloud’s fast-paced, interactive session to test your payment expertise and learn how City of San Angelo capitalized on existing engagement points to increase e-adoption and drive cost-saving behavioral changes.
Speakers:
Petra Trevino, Customer Service Manager/Administrator, City of San Angelo
Petra Trevino is the Customer Service Manager/Administrator for the City of San Angelo, overseeing the Water Utilities Department. She ensures excellence in customer service for water, sewer, and trash services, managing billing issues, work order processing, account management, and collections.
With over 30 years of experience, Petra excels in planning, developing, and implementing advanced customer service solutions. She spent 26 years at Verizon/Frontier Communications, including 10 years as an executive director, managing large facility projects and budgets over $10M.
At TelePacific Corporation, Petra oversaw planning strategy, organizational restructuring, and technical repair operations in multiple markets. She also supported business customers and handled executive-level escalations.
Matt Pritzel, AVP of Sales, InvoiceCloud
Matt is an Area Vice President of Sales for Government and Utilities at InvoiceCloud. With 15 years of experience in technology and the past 5 years working directly with utilities and municipalities, he brings extensive knowledge in billing and payment customer engagement, financial services consulting and business process improvement. Prior to InvoiceCloud, Matt worked at multiple early stage technology companies to help them bring innovation to new markets focused on financial services and banking. He is originally from Ann Arbor, MI and currently lives in St. Louis, MO with his family.
