Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
Level Up Your Customer Service: A Roadmap to AI-Powered Modernization for Utilities
Join InflowCX for an engaging session designed to demystify AI and ignite your excitement about how it’s transforming customer interactions for utilities. We’ll explore the current state of the industry and provide a step-by-step guide to help you progress through the various stages of AI integration. Whether you’re just starting your AI journey or looking to enhance existing efforts, this session will provide a clear roadmap to AI-powered modernization and leave you with a practical understanding of AI’s potential and the confidence to take your customer interactions to the next level.
Speaker:
Mike Dolloff, Chief Revenue Officer, InflowCX, an Amplix Company
Mike has spent the past 15 years in the technology industry and joined InflowCX in 2014 where he helped the company pivot into the CCaaS market. In addition to driving company strategy, service offerings, and technology partnerships, Mike leads the sales and customer success teams as they guide customers on their cx strategies and technologies.
