New Account Site Feedback
search

Chartwell 2024 Billing Industry Benchmarks

View Resource

Chartwell’s 2024 Billing Survey includes 44 complete responses from utilities across the United States and Canada with a total customer base of more than 68 million. Respondents include IOUs, municipalities, cooperatives, public utility districts, and crown corporations.  

This Benchmark report addresses a variety of topics about billing issues including traditional and digital channels, high-bill and past-due alerts, eBill partners, RPA, and employee productivity metrics.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
benchmarks Billing and Payment billing and payment solutions Billing enhancements customer billing experience mobile apps

You may also like

Benchmarks, Report, Toolbox
Chartwell 2024 Business Customer Care Industry Benchmarks

The results of Chartwell’s 2024 Business Customer Care Industry Survey…
Datasheet, Toolbox
2024 Business Customer Care Survey Datasheet

The results of Chartwell’s 2024 Business Customer Care Industry Survey…
Case Study
Con Edison’s CORE Meter-to-Cash Solution Saves Money While Streamlining Customer Service

For more than 50 years, Con Edison relied on essentially…
Infographic
Strengthening Customer Loyalty in a Dynamic Environment

This infographic shows insights from Chartwell’s 2024 Residential Consumer Survey…