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From Arrears to Action: Modern Credit & Collections Strategies for Utilities
As arrearages reach historic levels, utilities must rethink traditional credit and collections approaches. This session explores data-driven segmentation, proactive customer engagement, payment pla...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
TEP Enhances Customer Payment Experience with Mobile Wallets
As mobile phone usage continues to surge, customers are demanding easier payment options, prompting Tucson Electric Power (TEP) to dive into the mobile wallet space. In this fireside chat, explore TEP’s successful implementation of Kubra EZ Pay, featuring Apple Pay, Google Pay, PayPal, and Venmo, driven by direct customer requests for simpler payment methods. Learn how TEP navigated the challenges of mobile wallet integration, improving payment processing speed, security, and customer satisfaction. This session will offer valuable insights into how utilities can enhance operational efficiency and customer engagement through mobile payment innovations. Don’t miss this opportunity to elevate your utility’s customer payment experience with mobile wallets.
Speaker:
Regina Rowden, Supervisor, Customer Care Remittance, Tucson Electric Power
As the Remittance Supervisor, Regina focuses on customer payment experience, employee development and engagement, customer and third-party vendor relationships, and reconciliation for all utility payment transactions.
Regina joined TEP in 2007 and held positions as a Customer Care Representative, Credit and Collections Representative, Bankruptcy Specialist, and Sr Remittance Processing Specialist while continuing her education.
Outside of her day-to-day role, Regina enjoys managing her daughter’s youth soccer team. She is also a member of TEP’s Community Action Team, which allows her many opportunities to show her passion for volunteering in her community.
Moderator:
Vida Hotchkiss, Senior Consultant, Chartwell, Inc.
