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Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
LIHEAP Overview and Advocacy Outlook for 2024: Navigating Challenges in the Utility Sector
Serving vulnerable customers is more important than ever in the utility industry. This session will explore the challenges and opportunities in providing Low Income Home Energy Assistance Program (LIHEAP) assistance to utility customers in an era of rising rates and the push for grid resilience and renewable energy investments. This presentation will provide an overview of LIHEAP, highlighting its importance in supporting low-income households, detailing current funding, eligibility criteria, and the impact of recent policy changes. Learn about the necessary advocacy efforts for 2024 to ensure and expand these critical services under increasing economic pressures. Discover strategies for utility professionals to engage in advocacy and partnerships, promoting equitable energy solutions and aiding the most vulnerable in challenging times.
Speaker:
Katrina Metzler, Executive Director, National Energy and Utility Affordability Coalition
