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Advisory Services

One-on-One Coaching and Leadership Development with Industry Experts

Topic-Specific Expertise

Consultants are available in many specific areas of utility industry expertise, including but not limited to: organizational structure, strategic roadmaps, initiative prioritization and execution, and actionable solutions. Get your questions answered to help put your mind at ease, knowing that you are making the best decisions moving forward.

Customer Service • Customer Research • Insights • Business Customer Strategy • Customer Experience • Journey Mapping • IT • Corporate Communications • Marketing • Digital Analysis • Distribution Operations • Leadership • Outage Communications • Strategic Partnerships • Storm Response • Vulnerable Customers • And More

One-on-One

Get the opportunity to work directly with a seasoned utility professional to help clarify your options, increase your confidence in your judgment, and improve your work. We provide recommendations for actionable results and best practices to utility industry professionals looking to improve existing processes and get important projects over the finish line.

Confidential

We understand what it means to be entrusted with private or restricted information, and all advising relationships are confidential.

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Organizational Structure

Get professional assistance when optimizing organizational structure which can have significant impacts on company operations and the customer experience.

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Strategic Roadmaps

Have an expert in your corner during the process of defining strategy and making decisions on allocating resources to attain strategic goals.

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Actionable Solutions

A knowledgeable consultant can help transform a current challenge into a specific goal by helping you identify built-in actions to meet it.

“With nearly four decades in the utility industry, there isn’t much out there that I haven’t seen or been through. It’s very satisfying to guide a client toward identifying and solving problems while simultaneously boosting their skills and ultimately furthering their career.”

Jennie King
Principal Consultant

Confidential Advisory Services

  • Fixed fee or time and materials advisory work
  • Former utility professionals as consultants with customer and operations expertise
  • Specialties in customer strategy development, research, and insights
  • Average over 25 years of utility experience per consultant
  • Flexible to needs of utility project
Inquire About Advisory Services

Success Story

Learn more by reading a success story from a member utility.

Download a member success story

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services