To Serve the Needs of Their Business Customers, Utilities Must Understand Them

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This infographic shows insights from Chartwell's 2024 Business Customer Care Industry Survey that illustrate the value of accurate segmentation and clear communication options that meet business customer preferences.

Survey respondents include IOUs, municipalities, cooperatives, public utility districts, and crown corporations.

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business customer business customer survey customer engagement customer experience Small and Medium Business Customers SMUs

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