How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
Date: Wednesday, March 4th, 2026
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to meaningfully improve how they responded to customer demand. It will highlight practical, data-driven approaches that helped their team become more responsive without adding complexity or headcount. Attendees will leave with clear examples of how small changes in workforce strategy can deliver measurable service improvements.
