Snohomish County PUD utilizes automation to revitalize ETR, outage cause delivery


Snohomish County PUD earned Chartwell’s 2020 Bronze Best Practices Award in Outage Communications for its efforts for its automated ETR and status project, an in-house effort to fill information gaps in the utility’s outage map and increase both external and internal customer satisfaction during outages. The utility moved from a disjointed process utilizing analog tools and ad-hoc information to a unified strategy leveraging newer digital platforms that were already in-house and available.



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