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Personalized Videos Provide Con Edison Customers a Resourceful Path to Billing and Payment Offerings

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Con Edison was awarded Chartwell’s 2025 Silver Award for Excellence in Billing and Payment for its personalized video solution. The videos, tailored to align with past energy behaviors and usage, educate customers on relevant billing options and programs. In the design process, Con Edison conducted research to gauge customers’ knowledge of and feedback on various billing programs, insights that it leveraged to enhance videos and increase enrollment in featured programs.

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Best Practices Award Winner Billing and Payment Chartwell Best Practices Awards Con Edison digital communications video

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