Optimize Your Call Center Performance: Learn About Centerpoint Energy’s INSPIRE program

Date: Wednesday, February 25th, 2025

Time: 2 – 3 PM ET

**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**

Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervisors and Leads, INSPIRE empowers leaders through targeted training, collaboration, and practical skill development. This innovative, competency‑based program strengthens leadership capability, boosts engagement, improves efficiency, enhances onboarding, and supports long‑term career growth. Launched in 2025 by the Customer Service Learning team, INSPIRE reflects our commitment to cultivating a high‑performing workplace where employees thrive. Join us to explore the strategy, design, and measurable success behind this transformative approach to developing exceptional call center leaders.

customer experience Employee Experience Training

Presenters

Maria Aguilar

Lead Trainer, Centerpoint Energy

Christi Gilchrist

Manager, Customer Service Learning, Centerpoint Energy

Wendy McCubbin

Senior Trainer, Centerpoint Energy

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